FAQ

To run applications featured on click2try, you'll need:

Operating System: Windows XP, Windows Vista, Linux, or Mac OS X (Leopard)

Browser: Internet Explorer (versions 6 and 7), FireFox (version 3.0.x), or Safari 3

Java: Version 1.6 Update 5, 7, or 11 and higher for Windows and Linux, 1.6 update 7 for Mac - Use the Software Update feature (available on the Apple menu) to check that you have the most up-to-date version of Java for your Mac.

We will announce new releases of the Open Source software we feature in our catalog in the Web site’s News sections and through press releases.

Our catalog contains a comprehensive set of Quick Start guides, tutorials and video tutorials to assist you with the Open Source applications we feature. If you need further assistance, please contact us at support@click2try.com. We'll be happy to help.

If you need assistance above and beyond what our catalog can provide, please start the process by contacting us at support@click2try.com. Once we exhaust this avenue, we can escalate the process beyond this point with a phone call.

Yes. Applications featured on click2try will run on Macs using:

Operating System: Mac OS X (Leopard)

Browser: Safari 3

Java Version: 1.6 update 7 1.6 update 7 - Use the Software Update feature (available on the Apple menu) to check that you have the most up-to-date version of Java for your Mac.

You may try the same application as many times as you like.

When your Free 4/7 Evaluation expires, that application is held in suspense for 72 hours, giving you the opportunity to decide whether or not to subscribe to our service. Until you either subscribe to a plan or delete the application, you will not be able to try another application for free.

If you wish to save the data you create in a Free 4/7 Evaluation, simply subscribe to any of the three plans that click2try currently offers.

Everyone has the option to access Open Source software. They can download it, configure it, support it, and then figure out how to use it. Alternatively, users would subscribe to click2try if they want access to Open Source applications in a content-rich, hassle-free and simple environment. With click2try, the user is relieved of having to download, configure or support the application. click2try provides the most comprehensive collection of online resource material for the applications we feature so that subscribers can get to work immediately.

While you can access any application in the click2try catalog through our Free 4/7 Evaluation, this access is only for a limited time. At the end of the trial period (4 hours of execution time or 7 elapsed days, whichever comes first), the application will expire, along with any data you created. You can restart an application as often as you wish, but can only run one application at a time.

The free experience on click2try is designed to provide the user a sample of what is possible on the site. Subscribing to a plan gives the user many more degrees of freedom with respect to customizing the available resources. See the Service Plan Comparison Chart.

Once your credit card is approved, you can start using applications immediately.

We accept Visa, MasterCard, Discover, and American Express.

click2try does not retain your credit card information. Instead, we securely collect and transmit this information to Authorize.net, a leading PCI DSS-compliant payment gateway, for processing.

Changes to your Profile Information and Billing Information are completed by you on the “My Profile” page of the Dashboard. To change credit card specific information, please contact us by telephone at +1 (713)401-9654, extension 600, between the hours of 9:00 a.m. and 5:00 p.m., U.S. Central Standard Time.

We will refund your money within 15 days of your purchase. Simply request a refund by contacting us at +1 (713)401-9654, extension 600, between the hours of 9:00 a.m. and 5:00 p.m., U.S. Central Standard Time.

For your convenience, your subscription will renew automatically unless you inform us that you would like to cancel your subscription via the Account Overview page on the Dashboard. From the Account Overview page, select Other Changes.

Because your subscription will renew automatically, your applications and the work you have generated will not be lost. Your application and work you have done will simply be extended into the subsequent subscription period.

If your subscription laspes due to an invalid or expired credit card, however, the applications you're running and the data you've created will be suspended for up to one month, pending receipt of your valid credit card information. If valid credit card information is not received by the end of this suspension period, your applications and data will be deleted.

You can upgrade your plan at any point during your subscription. It will take effect immediately and we will prorate your billing accordingly. You can also downgrade your plan, which will take effect at the conclusion of your current subscription. This can be managed from the Account Overview page of the Dashboard.

Yes, our system is designed to give as many people as you want access to applications you are running.

Our goal is to bridge the gap between the Open Source world and the business world. click2try has invested in developing a unique venue where Open Source software can be showcased in the best possible light in order to unleash its enormous value to those who may be reluctant to venture down this path in any other way. Our services are suitable for business professionals, IT professionals and Open Source software developers. Therefore, the Community we attract has a diverse perspective on Open Source software.

Please go to our Community Forum and post a new thread under "Suggested Applications." Be sure to include the URL of the application so we can locate and evaluate the software.

Please go to our Community Forum and post a new thread under "Suggested Applications." Be sure to include the URL of the application so we can locate and evaluate the software.

Yes, all credit for the application goes to the software developers. Our ambition is to showcase the best Open Source applications available and surround them with relevant and unique content that makes it easy and convenient for anyone with a computer and a browser to access them.

If you uncover a bug, please contact Support so we can determine the source of the problem.

While click2try does not warrant the applications we feature, we take full responsibility for issues that are specific to our site and will remedy them accordingly. If, however, after investigating your issue we find the application’s Open Source code to be problematic, we will notify the original developer(s) on your behalf, at your request, but cannot pursue or ensure the issue’s resolution.

Security is no more or less of an issue with Open Source software than it is with other kinds of software. Open Source security evaluation relies on “peer review,” as in the scientific community. The philosophy is “more eyes mean better security.” Open Source supporters believe that because all the source code is available for programmers around the world to review, it is more likely that a security hole will be identified and fixed. With non-open source software, flaws and security holes are hidden—also known as “security through obscurity.”

The Open Source applications on click2try are configured into our jukebox system to allow users easy and immediate access directly from their computer’s desktop, without having to download any software or configure their systems in any way. click2try also has a one-of-a-kind catalog that offers the Community a wealth of information on the application of interest.

To start building our catalog, we selected some of the most popular Open Source applications available. Moving forward we plan to solicit suggestions from our users and the Community, and monitor market trends.