Home | Applications Catalog | Help Desk | Request Tracker RTFM


  Applications Catalog

Request Tracker RTFM
  |  Submit review | Recommend |               


Request Tracker RTFM Logo

Request Tracker: RT lets you track multiple projects for multiple teams, using a simple ticketing system. For each issue, submit and assign a ticket that over time gathers valuable metadata including time spent per action, due dates, estimated completion time, and more. Administrators can configure RT user roles and access, as well as set up custom business rules. RT's customizable UI supports localization and can be extended with templates and other tools. The integrated RTFM product lets you seamlessly build a powerful knowledgebase.

Features & Benefits

  • Issue tracking
  • Customizable Web UI
  • Email gateway supports email notifications
  • RTFM integration
  • Build knowledgebase from posted tickets
  • Customize functionality with Perl source code
  • Scrips business logic system lets you define processes
  • User authentication via Web server or internal security
  • Multi-project enabled
  • Multi-team capable
  • Provides detailed ticket metadata
  • Advanced point-and-click search



Category:
System/Network Admin

Last Update:


Applications Installed:
3.8.1

Miscellaneous Info:


Project Main Site:
http://bestpractical.com/rt/

Resources

Reviews


Testimonials


Documentation

Training and Tutorials

FAQs

Case Studies & White Papers


Forums

Blogs

Wikis


News

RSS


Books

Find Other Books


Team Information

Please select from the links below for additional information.

Team Blog and About Us Pages

Team Members



Download Application

Please select from the links below for additional information.

Tutorials

Tutorials for this appliance are not yet available - coming soon

Videos

Videos for this appliance are not yet available - coming soon

Reviews (4)


Request Tracker is simply super
bywilliam, March 12, 2009  

I think Request Tracker is very valuable resource. In Request Tracker we can configure user roles, custome business rules etc also we can track multiple projects. Functionality customizations, Web UI is simply superb.

Great collection by Click2try website, thanks a lot!!!!




RTFM is useful system
byjoseph, March 10, 2009  

RTFM is a useful system to assign, track issues& defects of a project. It supports multi team, multi project & functionality customizations. Really this is very useful for us.

Wow….. What a list! Thanks so much for click2try website.




Nice….Request tracker is very good and usefu
bymorkel, March 9, 2009  

Nice….Request tracker is very good and useful. We can submit and assign a ticket for each issue. We can configure request tracker user roles, access,custom business rules set up. Request tracker is a very valuable resource for us.

Thanks to click2try website for helping me to choose RT.




RTFM is useful for all
byandy, March 9, 2009  

Request Tracket is a powerful & useful system for assigning and tracking of issues, defects of a project, By using simple ticketing system we can track multiple projects for multiple teams. Multi team capable, multi project enabled, Web UI, functionality customizations are additional advantages. RTFM is useful for all.

My best wishes to click2try website to provide valuable information.






Submit review  Recommend                



© 2008 Presage Technologies LLC. All Rights Reserved