OTRS Trouble Ticket System

As a Web-based, customizable application with support for over 20 languages, OTRS gives you the power to tame your inbound communications. This popular trouble ticket app integrates with many other enterprise applications, including Nagios, openNMS, and SIRIOS. OTRS offers too many advanced features to list all of them here.

• Web interface with themes support
• Single sign-on (SSO)
• Customizable output templates (DTL)
• Multi-attachment support
• Simple email interface
• Autoresponders
• Auto-convert of HTML to text/plain
• Email agent notification
• Ticket locking
• Ticket replies (standard responses)
• Ticket history
• Ticket time accounting
• Full text search
• Ticket ACL support