Help Desk

OTRS, the Open source Ticket Request System enables you to easily manage inbound customer telephone calls and e-mails. Its user-friendly interface and intuitive workflow make it a snap to manage all types of incoming communications. Read more...

Request Tracker: RT is one of the most powerful enterprise grade ticket tracking systems around. With RT you can track and collaborate on just about any task, project, or piece of information. Use RT to assign, prioritize, search, escalate, and report on any issue, including internal projects, product defects, or customer support calls and build a powerful knowledgebase with the integrated RT FAQ Manager. Read more...